This Shipping Policy explains how Vamoor fulfills and delivers orders, as well as how shipping relates to cancellations and returns.
Order Fulfillment
Many Vamoor tables and accessories are custom-made. Production and shipping times depend on the product, configuration, and destination. Estimated times will be confirmed when you place your order.
Delivery Delays
1. If a delay is entirely caused by the carrier or logistics provider, we will discuss a solution with you.
2. If the delay is caused by the seller’s failure to fulfill obligations on time, you may cancel your order free of charge and receive a refund, or negotiate an adjusted delivery date.
Shipping Status and Cancellations
1. Before production: Orders can generally be canceled free of charge.
2. During production: Once production has begun, full cancellations or refunds are generally not possible; specific cases will be discussed on a case-by-case basis.
3. After the order has been shipped: Orders cannot be canceled. For returns after receipt, please follow the Return and Refund Policy.
Damaged or Incorrect Items
1. If the item arrives damaged, incomplete, defective, or incorrect, please contact support@Vamoor.com within 7 days of receipt.
2. Please provide photographic or video evidence. Depending on the specific circumstances, we may offer a refund, replacement, or reshipment. For any issues caused by the seller, Vamoor will cover the associated processing and shipping costs.
Return Shipping Costs
1. Gaming tables are bulky and heavy, so returns may require professional shipping services.
2. If you return an item due to personal preference, you are responsible for the return shipping costs. A shipping cost estimate is available before purchase.
3. If the return is due to a serious quality issue, delayed shipment, or an incorrect item sent by the seller, Vamoor will cover the return shipping costs.
Processing Time for Shipping-Related Refunds
If a refund is approved (including order cancellations due to delayed shipping by the seller, or returns/exchanges due to damaged or incorrect items), the funds will be refunded to the original payment account within 14 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider or bank.